Contact Customer Support

We are dedicated to providing responsive, top-tier customer care for all TitanCut Pro™ culinary gear inquiries, package tracking updates, bulk order questions, and Return Merchandise Authorizations (RMA) under our official 90-day money-back guarantee (less S&H).

How to Track Your Shipment

Once your promotional purchase of TitanCut Pro is completed on the secure checkout portal, our automated warehouse software prepares your package for carrier dispatch. Within 24 to 48 hours of dispatch, a tracking link will be transmitted to the email address entered during checkout. You can use this link to view real-time transit status directly through standard domestic courier portals. If you do not see your shipping confirmation email, please inspect your spam or promotions folder, or reach out directly to our support team with your order reference number.

90-Day Money-Back Guarantee (Less S&H) Return Process

All authentic orders of TitanCut Pro placed through our official tracking links are protected by an official 90-day money-back guarantee (less S&H). We want every home chef to experience the hygienic benefits of pure titanium with complete peace of mind. If you are not completely satisfied with your cutting board for any reason during your 90-day evaluation period, follow these simple steps:

1. Initiate Return Request: Contact our support hotline at 1-800-784-1690 or email support@nxtgizmo.com within 90 days of parcel receipt to request your Return Merchandise Authorization (RMA) number.
2. Pack Safely: Place the titanium board safely inside its original packaging carton and documentation. Clearly write the RMA number on the exterior packaging carton.
3. Ship to Return Facility: Ship the parcel via a traceable courier service to the domestic US return warehouse address provided by customer support. Retain your tracking receipt for verification.
4. Receive Prompt Refund: Once received and verified by warehouse staff, your refund for the product purchase price (less S&H) will be issued to your original method of payment within 5 to 7 business days.

Culinary Care & Maintenance Inquiries

Have technical questions regarding knife edge maintenance, high-heat pan usage, or dishwashing temperatures? Our customer service specialists are trained in the physical properties of food-grade titanium and are happy to provide detailed guidance on keeping your cutting board in pristine condition for decades of culinary service.